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  • 05/02/2018 10:39 AM | Rebecca Kindall Nelson (Administrator)

    Engage! Influence! Inspire!During the MHSCN Spring Conference & Awards on Friday, April 20, more than 70 healthcare communicators, marketers and public relations professionals gained inspiration as they explored how to influence and engage on many topics. 

    "I love attending conferences. Good presenters, interesting people, compelling topics and new and creative ways of tackling problems get me energized and thinking about how to integrate new ideas into my work, " said Paul Fiore, MHSCN president-elect. "Two or three cups of strong coffee to get the day going doesn’t hurt either."

    Paul Fiore discusses topics with colleagues while seated at a conference table.During spring conference 2018, Fiore felt energized by the "diverse line-up of speakers covering a variety of topics. I can’t do justice in this space to try to recap all of the great information that was presented at the conference, but the following are a few nuggets I came away with."

    To download a presentation, select the topic title.

    Bridging Worlds: The Future Role of Healthcare Strategist

    Holly Sullivan, Director of Strategic Partnerships for Spectrum Health and Society for Healthcare Strategy and Market Development (SHSMD) Board member offered a compelling look at the future role of the healthcare strategist, based on the SHSMD publication Bridging Worlds

    Within her presentation, Holly reviewed a number of dynamics that are reshaping healthcare delivery, such as consumerism, advances in technology, new competition, behavior change, and many other factors. These emerging trends result in five significant implications on how we position our organizations, and ourselves, for the future.

    • Be nimble and exceed the rate of change.
    • Create consumer experiences, and tell powerful stories.
    • Integrate and co-create.
    • Erase boundaries of business.
    • Generate data-driven insights.

    Holly offered an overview of how the insights gathered to create Bridging Worlds can be used to help your organization succeed, lead your team, and also serve as a personal roadmap for growth and development.

    Holly Sullivan

    Holly Sullivan is a healthcare executive with nearly 20 years of business development experience.  Holly currently serves as director of strategic partnerships for Spectrum Health in Grand Rapids, Mich., where she identifies and develops external partnerships that will offer both traditional and non-traditional strategic growth opportunities for the organization. She also helps to analyze and develop solutions for the organization's (twelve hospitals, health plan and medical group) most complex opportunities/challenges.

    Prior to this, she was senior vice president for Hammes Company, a national healthcare consulting firm, responsible for business development and marketing activities nationally. 

    Holly currently serves as a member of the Board of Directors for the Society for Healthcare Strategy and Market Development (SHSMD) of the American Hospital Association.

    "Our Best Begins with Me" - CentraCare Health

    Culture can be a make or break proposition in healthcare. Somewhat intangible, and tough to measure, a strong culture can turn good care to great, and engage employees to go above and beyond for their patients, colleagues and organization. Wendy Jerde, Meghan Dingmann and Dawn Koeniger from CentraCare get this, and so does Ken Holmen, CentraCare President and CEO, who identified this project as the organization’s #1 priority.

    The CentraCare team provided a great overview of their employee culture campaign "Our Best Begins With Me." 

    • The challenge – engage over 12,000 employees located at 64 sites spread across Central Minnesota 
    • The solution – a well-developed campaign with common themes delivered across multiple platforms throughout the organization

    The use of frequent messaging, relevant content and engaging communications carried their message. They also utilized internal Culture Champions, facilitators and leaders to consistently assist in implementation. Of their many tactics, I thought the closed Facebook group and microsite for employees were great elements leading to shared engagement.

    Meghan Dingmann

    Meghan Dingmann, marketing specialist, CentraCare Health, holds a BS degree in marketing communications from Bemidji State University, and an MBA from Southwest Minnesota State University. She has been with CentraCare Health for three years and supports the marketing work of the CentraCare Health Foundation, Kidney Program, Home Care & Hospice and the Our Best Begins With Me culture campaign.

    She enjoys Starbucks coffee, long strolls through Target (alone), wrangling her toddlers and coordinating their school and social calendars. In her next life, she wants to be a cake decorator with her own TV show on the Food Network.  

    Dawn Koeniquer

    Dawn Koeniguer, marketing specialist, CentraCare Health, is a native of Monticello, Minn. She holds a BS degree in mass communications from Bemidji State University. She has been with CentraCare Health for 18 years, and she supports the marketing work of Neurosciences, Orthopedics, Rehabilitation, Behavioral Health, Emergency Room, Urgency Center and the Our Best Begins With Me culture campaign.

    In addition to her full-time health care work, she moonlights as a mother to three amazing daughters and spends many hours chauffeuring. In her free time, she enjoys a hot shower and a cold glass of wine. In her next life she wants to be a pirate.

    Wendy Jerde

    Wendy Jerde joined CentraCare Health in 2017 as director of communications. She has more than 20 years of healthcare communications experience, most of which was spent leading public relations, executive communications counsel, community relations and service line support for North Memorial.

    Wendy also knows the media side of communications, where she served as a producer for KARE 11 News for five years.

    Smarter Better Health Reform? Influencing State and Federal Policy

    How are Americans' views of health care changing? Where is reform occurring? Congress, the states, Trump administration? Staying informed of legislative issues involving health care can seem daunting. Our speaker took us through some of the more significant legislative issues that we need to pay attention to in the coming months. 

    Scott Keefer

    Scott Keefer, vice president of public affairs and policy/legislative affairs for Blue Cross Blue Shield of Minnesota, leads Blue Cross’ engagement with key stakeholders. This includes outreach to state and federal legislative and executive branch officials, thought leaders and interest groups. He is responsible for developing integrated public affairs strategies to influence public policy, build a strong reputation and advance the organization’s mission of making a healthy difference in people’s lives. 

    Scott joined Blue Cross in 2010 after working on public policy and health care for 15 years in Washington, D.C. He served most recently as Vice President for Policy at America’s Health Insurance Plans (AHIP). Scott also worked as a congressional staffer for 10 years, including as the legislative director for U.S. Representative Harold Ford, Jr., and served in several health-related positions in both the private and public sectors. 

    Scott is a graduate of Washington and Jefferson College, and received his law degree from Duquesne University School of Law in Pittsburgh, PA.

    The Art of Tactful Self-Promotion: How to Get the Recognition You Deserve

    And for those of us that are so Minnesota nice we can’t admit we are nice, Richard Dodson presented The Art of Tactful Self-Promotion: How to Get the Recognition You Deserve.

    Richard helped the audience rethink how we present ourselves, including reframing how we reference ourselves in conversations. A couple examples:

    When someone asks you what you do, don’t just provide your title. Tell them what you actually do, by identifying how you add value to your organization and identify your unique gifts and the contributions they allow you to make.

    When someone asks you how you are doing, don’t respond with, “Well, OK, I guess.” Tell them how excited you are by the results of a recent project, or how enthusiastic you are about what you are currently working on.

    These simple strategies help position you as someone who is making things happen and fully engaged in your work and the outcomes.

    He tactfully mentioned that his book, Power Your Career: The Art of Tactful Self-Promotion at Work, co-authored by Nancy Burke, is available to purchase online.

    Richard DodsonRichard Dodson uses his writing, speaking and consulting skills to empower careerists and entrepreneurs to raise their visibility, unlock opportunities and earn more recognition and reward. 

    After years as a vice president with Lee Hecht Harrison, where he coached more than 1000 clients through tough career challenges, he recently launched Artisan Digital, an agency focused on digital publishing, e-commerce and launching experts into the digital space to increase their impact and income. 

    Richard’s career began at age 14 with his first paying job as a magician!

    Bootstrapping Research

    Professional communicators know research represents a critical resource in developing and delivering effective audience engagement. Unfortunately, the time and budget to conduct communication research evaporates before anything can be done. 

    Based on his experience with nearly 300 student research projects, many from major local corporations, our speaker covered ways to leverage tools and resources already within reach. 

    Mike PorterDr. Mike Porter, APR, serves as distinguished service faculty and faculty director of the Master of Health Care Communication program at the Opus College of Business, University of St. Thomas. He previously was director of the Master of Business Communication Program. 

    Prior to joining the University of St. Thomas, he spent more than 25 years in business, marketing and communications. Mike has participated in creation and implementation of a broad spectrum of successful strategies and tactics, primarily for entrepreneurs, and continues to consult. He also sits on the boards of both profit and non-profit organizations. 

    Mike holds a doctorate in leadership, policy and administration from the Graduate School of Education at the University of St. Thomas. In addition, he has an MBA in marketing from the University of St. Thomas and a BS in mass communication from Bemidji State University. He also earned accreditation from the Public Relations Society of America.

    Active Shooter Awareness and Preparedness

    Sadly, active shooter awareness is growing in this country. We need only open the pages of our newspaper, turn on the television or log onto a news feed to find new evidence of active shooter activities. 

    A security expert from the U.S. Department of Homeland Security shared how to prevent, protect, mitigate, and respond to the possibility of an active shooter at a healthcare facility in our communities.

    Glenn Sanders, protective security advisor for the U.S. Department of Homeland Security represents the DHS in Minnesota. He also serves as a liaison between the DHS and the private sector, as well as with federal, tribal, state and local mission partners. 

    As DHS’s on-site critical infrastructure specialist, Glenn provides assistance and support as appropriate for all-hazards prevention, protection, mitigation, response and recovery to enhance infrastructure security and resilience. 

    Glenn retired from the U.S. Army after a 24-year military career that included 18 years in Special Forces.

  • 03/22/2018 11:32 AM | Deleted user
    Kathy Hollenhorst moderates discussion with panel of experts.

    Stand out in the job search, even when you're not looking

    MHSCN teamed up with Creatis to host a great networking and educational event at the beautiful Creatis headquarters on March 20th.

    An expert panel provided great insights and answered questions related to career transitions and building your professional network. The panel also addressed key concepts related to job seeking, interviewing skills, how to stand out in the crowd, and much more.  

    McKaela Baldus answers question while other panelists listen.Our panelists included:

    • Michele Vig, Founder and Chief Organizer of Neat Little Nest (previously President of Caribou Coffee)
    • Maureen O’Malley Rehfuss, President and Owner of Career Partners International Twin Cities
    • McKaela Baldus, Managing Director of Staffing, Creatis, Inc.
    • Dan Ness, Founder & Owner of Ness Communications (previously Marketing Director at UCare)

    The session was moderated by Kathy Hollenhorst, President and CEO of Creatis.

    Panel discussion synopsis

    Below is a synopsis of the panel discussion.

    What are the key concepts that have contributed to your success?

    Maureen Rehfuss: Working hard, and stepping up to take on new challenges that allowed me to grow, hone my skills, and build confidence. It’s also about being visible and recognized as a leader within and outside of your organization.

    Michele Vig: My three keys are being focused on the work that I’m doing, bringing passion to my job, and perseverance in getting tasks accomplished – no matter how difficult.

    Dan Ness: I’ve found curiosity to be a key element of my success. Also being able to listen and taking the time to understand processes I’m involved with.

    McKaela Baldus: It’s important to be authentic and relatable. People run into challenges when they try to be something they’re not. 

    What sets some candidates apart from others?

    McKaela Baldus: Candidates that can clearly identify why they are interested in the position and are passionate about the opportunity stand out. Given two candidates of equal ability, I’ll always go with the candidate that demonstrates their interest and enthusiasm for the opportunity.

    Maureen Rehfuss: Make yourself relevant. Demonstrate how you can make a difference and what you can do for the organization to help them achieve their goals. Focus on the organization’s needs and not your own. Focus on personal branding and identify your top three accomplishments and what they meant to the organization you were working for. Bring that difference to life by showing past results and metrics.

    Dan Ness: Emotional intelligence and situational abilities. In interviews, I ask candidates to identify what others would say about them to get a feel for how they have related to others in past employment situations.

    Michele Vig: When in transition, remember what makes you great, why you believe in yourself, and what makes you amazing. Demonstrate that in the interview.   

    What is the biggest mistake you have seen people make in managing their careers?

    Michele Vig: Don’t get locked into one career or industry. Broaden your experience, especially at a young age. It gets more difficult to change industries the deeper you get into your career or when trying to attain a higher level position.  

    Dan Ness: Don’t be afraid to fail. Follow your passions and do what you want to do. 

    Maureen Rehfuss: Be real about who you are and what you want. Some jobs are not a good fit and typically end poorly. Be authentic and create a vision of what you want for yourself in a job and career.

    McKaela Baldus: The biggest failing I see is not leaving a job with grace. Don’t burn bridges. Leave an organization in the appropriate manner. The Twin Cities is a pretty small marketing community, and a poor exit can follow you for a long time and impact your future opportunities.

    What are your top interview tips?

    McKaela Baldus: Do your research to understand who will be interviewing you and their background. Find areas and past experiences where you can relate to your interviewer in a meaningful way. Have relevant questions ready that will help you determine if you would accept an offer if one was made.

    Maureen Rehfuss: Dress appropriately, and turn off your cell phone for in-person interviews. Practice answers to anticipated interview questions in front of a mirror so you can visually see how you are responding. Work on your presence and confidence as you practice your responses. 

    If you are participating in a phone interview, walk around as you are on the call to be more energetic. Smile on phone interviews. It will come through in your voice and inflection and energy. Conduct phone interviews in quiet spaces where you won’t be interrupted, especially by barking dogs. 

    Michele Vig: Be sure to communicate the unique reason they should hire you. Communicate the three top accomplishments in your career and be sure to communicate the results!

    Closing thoughts?

    McKaela Baldus: Don’t be afraid to express your true interest in a job.  Eagerness will go a long way.

    Maureen Rehfuss: Stay relevant and understand what new technology is emerging and what it can offer in the marketplace.

    Michele Vig: Be kind to yourself in transition.  It’s hard, and sometimes you need to treat yourself with a little tenderness.

    Dan Ness: Network, and be direct about why you want to connect with someone. People like to respond and help if they can. Actively look for new people to network with outside of your typical circle.

    Book recommendations

    Panelists recommended these books:

    Thank you

    A special thank you goes to Anna and Gardens of Salonica in NE Minneapolis for the delicious food!

    We also thank Creatis for hosting this event with us.

    creatis logo
  • 02/25/2018 5:58 PM | Deleted user

    Paul tells a storyI’m reminded of a conversation my wife and I had when we were first married. In fact, she reminds me of it several times each year – for the last 30 years.

    She had been unusually quiet for an hour or so, and I began to wonder if I had touched a nerve. I soon found out when she inquired, “How come you never ask me what’s wrong?" 

    I paused for a beat (should have been longer….much longer) and somewhat flippantly replied, “Because I know you’ll always tell me.” 

    And, in an immediate and instinctual act of self-preservation, I added, “And I promise I will always listen and try to do something about it.”

    Well, we recently asked you for some feedback, and promised to listen and do something about it. The results of the member survey have really focused our discussion and planning within the MHSCN Board.

    MHSCN President Katie Johnson summarized the results of the survey in January, highlighting your interest in advancing your career and professional development through education, networking and recognition of your work. 

    Opportunities for you

    Over the next several months, we have a number of opportunities to engage with MHSCN and your colleagues in healthcare marketing and communications. 

    Engage! Influence! Inspire!

    Our 2018 Spring Conference is aptly titled Engage! Influence! Inspire! 

    The conference also highlights our 2018 Awards of Excellence. And now is the perfect time to nominate your projects for the award. It’s an easy process and offers recipients great recognition in our professional community and within your own organization. 

    In addition to the beautiful award, we’ll provide the winning entries with a press release and LinkedIn recognition to help spread the word even further.

    Mix & Mingle

    You also requested more opportunities that combine networking and industry expertise. Mix & Mingle in March is your next opportunity to do just that. The educational networking event is hosted by Creatis, Inc.

    We're listening

    I often think how fortunate I am that my career path has been focused in healthcare marketing and communications. Our professional community is filled with talented and caring individuals who’ve chosen healthcare for the right reasons.

    We’re glad you told us what’s on your mind, and guarantee you that we are listening and will continue to work hard to make MHSCN a vital part of your professional life and career development. 

    I encourage you to take the time to engage with us, and your colleagues, at these upcoming events.

    Paul Fiore
    MHSCN president-elect, 2018

  • 02/23/2018 5:33 PM | Rebecca Kindall Nelson (Administrator)

    Minnesota Health Strategy and Communications Network thanks Tate Leferink for adding his expertise and energy to the MHSCN Board of Directors. 

    Tate Leferink, our new communications co-chair, shares a bit about himself:

    I am a Regional Territory Manager for Professional Office Services.  We are a Healthcare Communications Company that specializes in helping medical practices improve their patient communications through print and digital materials. We offer practices ways to improve their patient billing and payment solutions through statement processing, online bill pay, digital messaging and implementation plans.

    I have been in the medical field for 20 years and have been with Professional Office Services for five years. I graduated from Iowa State University but have been a Minnesotan my entire life. Born and raised in Rochester, MN and currently live in Cottage Grove, MN with my wife of 17 years and our lovely daughter. In my free time I follow the local sports teams, watch movies/tv, read and when the weather cooperates play as much golf as I humanly can. Connect with me by email

  • 01/22/2018 4:19 PM | Katie Johnson (Administrator)

    photo of highway exit signphoto of Katie JohnsonGrowing up on a dairy farm meant trips out of town were few and far between. "After all," Mom would say, “the cows don’t just milk themselves, you know.” 

    Three-hour road trips to visit aunts and uncles in the Twin Cities were a big deal. Wide-eyed in the back seat, anticipation would build as we approached the city. 

    The increasing frequency of green exit signs, coupled with Mom’s increasing anxiety and passenger-side-braking, indicated good times ahead. The first time “Bass Lake Road” appeared on an exit sign, all passengers were on high alert to ensure we didn’t miss the off-ramp.

    The green exit signs I saw on my way home from our January MHSCN board meeting brought back those feelings of childhood anticipation. I left this meeting and strategic planning session knowing good things are just ahead for MHSCN.

    To everyone who took the time to complete our recent survey, thank you. Your feedback gives us direction to better serve our members and prospective members and will be valuable in shaping our future. I'd summarize the highlights of our findings and next steps this way:

    1. MHSCN matters. We serve a niche in the healthcare marketing, communications and strategy space that no one else does. We will update our Mission Statement and Board Structure in 2018 to better reflect and fulfill this purpose.
    2. Content is king. We hear you loud and clear. MHSCN needs to deliver more:
      • content for higher level professionals
      • short-format events that include both learning and networking
      • opportunities at different times of the day or days of the week
      • places to get content – webinars, case studies, virtual conferences and out-state locations
    3. Members want to engage. We hear you loud and clear. MHSCN needs to deliver more. For members who can’t or prefer not to serve on the MHSCN board, we’ll identify more opportunities to engage you in the work of your chapter, including small project subcommittees, conference volunteer options or networking through volunteering.

    We are also exploring Society for Healthcare Strategy & Market Development (SHSMD) Chapter Affiliation and believe this will be a partnership that will strengthen MHSCN’s content, connections and overall value. Stay tuned.

    Finally, a quick shout out to welcome our new board members. Allison, Amy, Martha and Erika have joined the ranks of the bright, dedicated, forward-looking professionals who volunteer their time to keep MHSCN relevant. 

    Our eyes are on the road, and the signs will lead us on a really great trip in 2018.

    Katie Johnson
    MHSCN president, 2018

  • 01/18/2018 8:01 PM | Rebecca Kindall Nelson (Administrator)

    The Minnesota Health Strategy and Communications Network thanks these members for adding their expertise and energy to the MHSCN Board of Directors:

    They started their two-year terms on January 1. 

    Interested in joining our great group of volunteer board members? Contact Mary Beth Schwartz.

    Membership Co-Chair

    photo of Allison Bendickson

    Allison Bendickson

    Communications and Fundraising Coordinator

    Senior Community Services

    Email

    I graduated from Bethel University with a bachelor's in marketing in 2011. I went on to volunteer/intern at numerous nonprofits, including the MS Society, Habitat for Humanity of Minnesota and the Arthritis Foundation. 

    I began at Senior Community Services as the communications and fundraising assistant in April of 2015 and moved into the coordinator role at the beginning of 2017. I recently completed the fundraising certificate in the Executive Education School of the University of St. Thomas.

    In my personal life, I volunteer with the Maple Grove Community Organization, helping to put together the city's biggest event of the year: Maple Grove Days. I live with my boyfriend of two years in Golden Valley along with Allie, our 1 year old standard-size, dachshund mix puppy. 

    Awards Co-Chair

    photo of Amy Martin

    Amy Martin

    Wellness / Community Engagement

    Hutchinson Health

    Email

    I am a wellness program coordinator for Hutchinson Health, with whom I have been employed with for over 10 years. 

    My education background includes a bachelor of science (BS) degree in medical technology and a master of science (MS) degree in community health.  

    I am married with three children (ages 14, 16 and 20). I live in Winthrop, Minn. 

    Networking Co-Chair

    photo of Martha Parsons

    Martha Parsons

    Owner

    Parsons Communications LLC

    Email

    As owner of Parsons Communications, L. L. C., I help clients uncover, shape and tell their stories. 

    I'm a communications strategist, writer and editor accomplished at marketing, public relations and public affairs. I help organizations ask tougher questions to better understand how their communications can hit home.

    Program Co-Chair 

    photo of Erika Peterson

    Erika Peterson

    Relationship Manager

    Creatis, Inc.

    Email 

    I studied classical music in college and ended up with a business degree. Every role prior to Creatis was either in music, the arts - places where I could flex my right brain. 

    The part I always excelled at was “people.” Whether helping leadership teams get the right people in the right seats, helping entrepreneurs write process, recruiting, or running a start-up, it all comes back to WHO is doing the work. The team must gel, and it gives me great satisfaction to help build great teams and successful relationships every day. It’s the people who give a business its heart. 

    I say it all the time, "If I’m not helping or learning, I’m not fulfilled." What I do allows me to do both of those things every day; we help a lot of people match up with great clients around the Twin Cities. Based on the sheer number of people I meet every day, I’m always learning something new.

  • 12/19/2017 7:27 PM | Rebecca Kindall Nelson (Administrator)

    It's a great time to Join MHSCN – or renew your membership!

    Now until Friday, Feb. 16, we're offering a 25% discount on our already affordable $60 membership rate for new and renewing members. 

    And, we’ll send you a beautiful MHSCN thermal mug.  

    You'll be the envy of your department coffee klatch! 

    It's simple. Here’s what you do:

    1. Go to mhscn.com/membership.
    2. Select your membership level. Enter your email address, and complete a security check to advance to the application form.
    3. As you complete your application, be sure to provide your address. 
    4. Enter MHSCNmug in the discount code field. The membership fee will go down $15 to only $45.
    5. When a membership co-chair confirms your membership, he or she will make sure an insulated beverage mug is mailed to your address.
  • 12/18/2017 8:58 AM | Deleted user

    I can’t help myself – those tried and true year-end messages are resonating with me. As the remaining days of 2017 fly by, I’m looking back on my year as president of MHSCN and forward to lots of change in 2018, both at MHSCN and in my own career. 

    I wish I had the ability to see what comes next, but that doesn’t seem to be how it works! Sometimes a leap of faith is required. 

    I'm proud of what MHSCN accomplished this year. We did try some new things, as promised back in January. Some of them worked well (a great new website/membership platform, two stellar conferences, streamlined internal processes), others not so much. But we’re willing to learn from our missteps, and we’re listening to you – current, past, and future members – to help us determine the direction we should take as an organization.

    As Katie Johnson prepares to take the helm as president in 2018, we already have some exciting things to look forward to: 

    You’ll hear more about both events starting in January, and we encourage you to save the dates and start making plans to join us.

    We will also be welcoming a number of new board members, and I’m excited about what this group of engaged and committed leaders can do together. With a strategic plan informed by your thoughtful input, I’m confident that MHSCN will continue to evolve as an organization and earn the support of even more communications, marketing, and public relations professionals working in health care.

    Personally, I’m so grateful for MHSCN and all that it has given me. As I search for my next career opportunity, I believe I’m a better leader because of my experience on the board. I know that my network is much stronger than before I got involved. It is heartening to have the support of so many who are willing to listen, provide thoughtful counsel, and make introductions to friends and colleagues. 

    It always amazes me how small the Minnesota health care communications world really is – which makes it even more important to nurture those relationships with the help of an organization like MHSCN.

    In closing, I want to take this opportunity to thank the board for their hard work this year. I especially want to thank those who are ending their service: Jenna Anderson, Angela Churchill, Sue Lundquist, Rosann Maher, Sara Peterson, and Diane Rose.

    Best wishes to all of you this holiday season. I hope you can take some time away from work to relax and enjoy the season with your families.

    Mary Beth Schwartz
    MHSCN President, 2017

  • 11/27/2017 9:13 PM | Rebecca Kindall Nelson (Administrator)

    Katie Johnson, MHSCN President Elect

    At this time of thanksgiving and celebration, our thoughts turn gratefully to you with warm appreciation... This is how a holiday season column should start, right?  BLAH, BLAH, BLAH – you’ve probably already tuned out.

    I do not mean to minimize how grateful we are for our members. I do, however, want to turn the tables on the gratitude babble rampant during this time of year and ask for a more thoughtful consideration of your membership and what it means to you personally.

    Why did you join MHSCN or engage with us in the first place?

    What benefits do you expect from your membership and affiliation? 

    How well does MHSCN deliver on those expectations? 

    If you really want to feel some love from me and the other board members, please share your feedback with us on these topics in our membership survey – coming soon to your inbox.

    You see, we’re doing some soul searching and strategy planning to answer some difficult questions about our relevance as a professional development organization and how to combat declining membership.

    We’re learning this is not unique to our industry. To get real answers to drive appropriate action, we need to hear from you.

    An open board seat with your name on it

    Further, if you feel strongly that MHSCN serves a purpose in your career and you seek to serve and build an association “characterized by innovation, empowerment, inclusion, collaboration and purpose” as referenced in the linked article above – we’ve got an open board seat with your name on it! 

    We are currently recruiting for board members with an interest in membership, communications and webmaster skill areas. Check out these job descriptions and contact Angela Churchill if interested:

    Truly, sincere gratitude

    For me, the friendships, knowledge, connections and resources I've gained through my involvement in MHSCN are golden. So I'll close with the gratitude message that is truly sincere. 

    Thanks for reading this far and thanks in advance for your participation in our survey and consideration of board service. 

    More importantly, thank you for your involvement in MHSCN. You do belong here, and we value your contributions.

  • 11/03/2017 10:04 PM | Rebecca Kindall Nelson (Administrator)

    Swing into actionIn your drive to be the best, there’s nothing like learning from your peers and expanding your network.

    During the MHSCN fall conference on Friday, Nov. 3, health care communicators and marketers elevated their game with a great line-up of speakers covering a wide range of topics.

    The Opioid Crisis in the Era of Fake News

    When the topic is the opioid crisis, what is fact and what it fiction – especially in this era of information overload? Exactly how widespread and long-term is the opioid problem? 

    Carol Falkowski is one of Minnesota's foremost experts on drug abuse. Her presentation highlighted the nature and scope of the opioid crisis and outlined the challenges of effectively addressing it on multiple fronts. Presenter is 

    Carol FalkowskiCarol Falkowski, CEO of Drug Abuse Dialogues, is the former director of the Alcohol and Drug Abuse Division of the Minnesota Department of Human Services. 

    She has been part of a nationwide drug abuse surveillance network of the National Institute on Drug Abuse since 1986. She was director of research communications at the Hazelden Betty Ford Foundation for a decade. 

    Falkowski has served as an advisor to federal, state and private agencies, including the FDA, the Department of Justice, the Rand Corporation, and the White House Office of National Drug Control Policy. She has been quoted in USA Today, New York Times, the BBC, National Public Radio, CNN with Anderson Cooper and the Today Show. She is currently CEO of Drug Abuse Dialogues, a local training and consultation organization.

    Engaging Physicians in Healthcare PR

    Physicians are highly credible sources of healthcare information for consumers and the community. This presentation focused on how Hennepin County Medical Center’s Dr. David Hilden has embraced his role as the organization’s medical spokesperson and developed the Healthy Matters platform – which includes a weekly radio show, podcasts and blog. 

    Tips and tactics for media training and engaging physicians in public relations activities were part of this engaging session.

    Christine HillChristine Hill is the senior media relations specialist at Hennepin County Medical Center where she manages all aspects of media relations for HCMC by coordinating interviews, pitching stories, writing news releases, and responding to requests from reporters for interviews and information.

    David HildenDavid Hilden, MD, MPH, FACP, is an internal medicine physician at Hennepin County Medical Center. He is the interim department chief and cares for adults facing acute illness in the hospital as well as chronic conditions in the clinic. 

    He also has expertise in population health and medical education, and strives to promote wellness with his patients not only when sick but in all aspects of their lives. 

    Among other awards, he received the Physician Communicator Award from Minnesota Medical Association in 2010.

    Leveraging Live Video to Engage Your Audience

    If you're not using live video to help share your healthcare stories, you're missing out, and so is your audience. Sharing video is easier than ever and anyone can do it. There is still a place for highly produced video in healthcare communications, but the advent of live video and the ability to shoot on your cell phone has changed the landscape of what people expect in terms of content and how it is delivered. 

    This session showed how you can use live video on social media to tell communicate unique stories from your organization including news, events, patient and/or physician interviews, tours and more. We also went over equipment basics, best shooting techniques and various publishing methods.

    Nick HansonNick Hanson has worked in healthcare communications for more than a decade. He has held positions at the University of Minnesota Academic Health Center, Mayo Clinic and currently manages media and social strategy at Gillette Children's Specialty Healthcare. 

    Hanson has expertise in crisis communication, public affairs campaigns, social media/digital strategy and media relations. 

    Hanson was a digital strategist at Himle Rapp and Company and worked for Carmichael Lynch Relate. He was also a reporter at the St. Cloud Times and Mankato Free Press.

    Be the Change: Eliminating Stigma
    Around Mental Health and Addiction

    Engaging employees in things they care about is key to successfully changing culture within any organization. Allina Health recently launched Be the Change, an effort to eliminate stigma around mental health and addiction conditions within the organization. 

    This presentation explained how robust internal communication strategies, active engagement from employees, and various employee activities aimed at building awareness and changing behavior helped Allina Health see significant improvement in employee perceptions about the organization and its effort to support these patients.

    Aimee PappenfusAimee Pappenfus manages community partnerships in support of the Allina Health community health priority areas of healthy eating/active living and mental wellness. 

    She also oversees large scale system-wide events and activities within Allina Health, including the Mission Matters employee volunteerism program, charitable contributions, and the large community engagement effort Free Bikes 4 Kidz.

    Ellie HackenmillerEllie Hackenmiller was a co-leader of Be the Change. 

    She also leads several internal initiatives to engage employees in projects that spark a passion. They include the Allina Health Global Fund, which provides financial assistance to employees who volunteer outside of the Allina Health service area, and the Medical Supply Donation Program.

    Resiliency: Not Just a Buzzword

    Resiliency is being discussed in lots of contexts, but what does it really mean?  How can it be applied to my work?  Or my organization?  What tips can I learn to help support my team or other healthcare workers?  

    This presentation provides some definitions, tips and tools for how to bolster a resilient organization and a more resilient you.

    Melanie SullivanMel Sullivan joined Constellation from Twin Cities Orthopedics (TCO) in October 2016, where she had served as the chief operating officer and directed the merger of TCO and St. Croix Orthopaedics. 

    Now as Constellation’s first chief people officer, Sullivan is committed to supporting people and advancing talent strategies, while building engagement and developing and supporting multiple teams. She is also responsible for assessing the industry and market space, proposing and locating partners and collaborators, and developing an external advisory council.

    House Calls: Don’t Leave Your Consumer Mindset
    Behind When Creating B2B Healthcare Content

    You’re so consumer you don’t even know it. You think like one. You certainly buy like one. Now you need to start strategizing and executing like one. 

    Healthcare is dominating every aspect of our work and professional lives, especially as we collectively embrace the broader concept of well-being. Yet too often healthcare marketing is perceived as being comprised of dry, policy-oriented content or blink-and-you-miss-them cookie-cutter visuals. It doesn’t have to be this way.

    Andy JacobsonAndy Jacobson, HealthFitness director of strategic communications, will share how he and his team follow a “consumer is king” mindset when developing a B2B content strategy, executing against it and determining the best means of sharing its elements. Jacobson sets strategy and direction for external communications outreach, encompassing digital, PR and social media for HealthFitness. 

    An East Coaster by birth and Minnesotan by choice, Jacobson spent nearly 15 years in the agency world prior to joining HealthFitness.

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